Frequently Asked Questions

Question 1

Can you help me choose a product?

Accepted Answer

Yes, we are experts in the products that we sell. Simply call 01706 813301 to speak to a member of our experienced sales team.

Question 2

Why should I buy from Promoprint?

Accepted Answer

Because we pride ourselves in offering the best possible customer service with a team who have a wealth of knowledge in the display and exhibition industry. Whether you wish to buy one banner stand or a full exhibition display we are able to supply display and exhibition solutions to suit almost every budget or requirement. A key feature of our service is artwork preparation. We are expert in taking your ideas and artwork files to produce a striking graphic.

Question 3

When should I buy?

Accepted Answer

We suggest that you order well in advance of your next exhibition so that the display can be available for effective use at the appropriate time. Although we can turn around our products to meet the tightest deadlines, we prefer not to wait until the last minute so we can offer the highest possible customer service.

Question 4

The item I require isn't shown?

Accepted Answer

We have too many products to show them all, so if you can't find it on our website we can probably still help. Call us on 01706 813301 for help on specific requirements.

Question 5

What if I find an item cheaper elsewhere?

Accepted Answer

We are so confident of our products and prices that we make our Price Promise to ensure you get the best possible deal whenever you buy from us. In the unlikely event that you find the same product at a lower price, email it to sales@promoprint.co.uk or send us the website link and contact details, and we will do our very best to beat it.

Question 6

How long will delivery take?

Accepted Answer

We aim to deliver as quickly as possible. Stock products, such as literature stands, are generally stock items and can usually be dispatched within 1 working day. However, the majority of products are either made or assembled to your specification, and may be dependent on receipt of print-ready artwork. We will therefore contact you to agree an acceptable delivery schedule.

Question 7

Do you offer discount on multiple quantities of the same product?

Accepted Answer

Yes, we do, and are happy to discuss your requirements. Call us on 01706 813301.

Question 8

Do prices include VAT?

Accepted Answer

No, all prices are exclusive of VAT.

Question 9

How do I supply my artwork?

Accepted Answer

Upon ordering we will contact you to discuss your artwork requirement. You can either supply your own print-ready artwork, in which case we will supply the necessary templates and guidelines. Alternatively, we can produce artwork for you using our design service.

Question 10

What file formats do you accept for print-ready artwork?

Accepted Answer

Ideally artwork needs to be supplied as a high-resolution PDF at 25% of the final size, but we can accept artwork in Adobe Illustrator, Adobe Photoshop or Corel Draw. It is important that placed images are high resolution.

Question 11

Will I get a proof?

Accepted Answer

Yes, proofs of all work will be submitted as PDFs for your approval before print.